TERMS OF USE AND SERVICE

OVERVIEW

The Website(s) is/are operated by Pearl Group Holdings Pty Ltd ACN 36 617 855 437 of PO BOX 7216, Bondi Beach NSW 2026 (“Pearl Group Holdings”) (“the Website”). Pearl Group Holdings offers the use of this Website, including the purchase of all products sold by Pearl Group Holdings, all information on the Website, tools and services to the User conditional upon the User’s acceptance of all terms, conditions, policies and notices stated herein. Users should read these Terms and Conditions (the “T&Cs”) carefully before accessing or using the Website. Pearl Group Holdings reserves the right to update, amend, alter, remove or replace any part of the T&Cs at any time by uploading the updated version of the T&Cs to the Website without notice to Users. Pearl Group Holdings encourages Users to periodically check the T&Cs for any amendments. The User acknowledges that the T&Cs as amended from time to time govern the use of the Website or Pearl Group Holdings Products and Services and such use will constitute User acceptance of the T&Cs as amended from time to time.

DEFINITIONS AND INTERPRETATIONS

Throughout the Website and the T&Cs: GST means the Goods and Services Tax pursuant to the A New Tax System (Goods and Services Tax) Act 1999 Cth. Product/s means all items offered for purchase by Pearl Group Holdings. Services means use of Pearl Group Holdings’ website and merchant services via its e-commerce platform, payment and administration facilities. User, Users, you means the purchasers of Pearl Group Holdings’ Products and Services, and any person or entity accessing the Website. We, us, our, Bondi Pearly Whites, Pearl Group Holdings means Pearl Group Holdings Pty Ltd ACN 36 617 855 437 and/or any related party(s) of Pearl Group Holdings. Headings used throughout the T&Cs are for convenience purposes only and do not affect the T&Cs. All references to the singular includes references to the plural, and vice versa. All references to a gender pro-noun includes references to the other, and vice versa. Any ambiguity in the interpretation of the T&Cs is not to be construed against Pearl Group Holdings.

TERMS OF SERVICE

Pearl Group Holdings reserves the right to discontinue any Products or Services on offer at any time, and reserves its right to refuse to provide its Products and Services for any reason at any time.

Access

Access to, and use of, the Website Services are governed by these T&Cs and Australian trade practices and consumer law. By visiting any part of the Website and/or purchasing a Product from Pearl Group Holdings, the User agrees that they have read these T&Cs prior to, and agree to be bound by, the terms, conditions, policies, notices, rights, obligations and responsibilities of the T&Cs. All Users agree to be bound by the T&Cs, including Users who are browsers, purchasers, customers, vendors, merchants, and/or contributors of content. The User agrees to be bound by the T&Cs regardless of whether they continue to complete any transactions with Pearl Group Holdings or through the Website. Pearl Group Holdings reserves its right to refuse to provide its Products and Services to any User for any reason at any time.

Making a Purchase

The User warrants:

  1. that they have full authority and legal capacity to engage Pearl Group Holdings and agree to the T&Cs;
  2. that they have full authority and legal capacity to make a purchase;
  3. that they will provide all information required to complete the transaction;
  4. that information provided to complete the purchase transaction is accurate and up-to-date;
  5. will observe all statutory and regulatory obligations, including:
    1. not engaging in conduct that is misleading or deceptive or likely to mislead or deceive;
    2. pay all amounts due and owing immediately;
    3. not using the Products or Services for any illegal or unauthorised purpose;
    4. not violating any laws in the course of the use of the Product or Services;
    5. not committing any cybercrimes or unlawful acts;
    6. not providing false or deliberately misleading information;
    7. not using the Products or Services for any obscene or immoral purpose;
    1. not disrupt or interfere with Pearl Group Holdings’ Website or Services, or other websites;
  1. The User agrees that any breach of these T&Cs or non-acceptance of these T&Cs will entitle Pearl Group Holdings to decline access to its Website and Products and Services; and
  2. Pearl Group Holdings reserves the right to discontinue any Products or Services on offer at any time, and its right to refuse to provide its Products and Services for any reason at any time.
ACCOUNT

Creating an Account:

  1. Users may create and register an account using their current email address and password.
  2. Opening an account is free of charge, and there is no obligation on the User to make a purchase.
  3. Users warrant that the information used to create and register an Account is genuine, truthful, accurate, and not misleading or false, information.
  4. The User agrees to keep their personal information and Account details updated, and promptly update same in the event of any changes to such information.
  5. Users must not use User Identification (“User ID”) that are defamatory, harmful, vulgar, obscene, discriminatory, or infringes on the intellectual property of third parties. Pearl Group Holdings reserves the right to request a User change or delete a User ID which in Pearl Group Holdings’ sole opinion is inappropriate or unacceptable for the above listed reasons.
  6. Users must not create an Account using another person’s identity.
  7. Users warrant that they have authority to use such information to create and register an Account.
  8. The User will notify Pearl Group Holdings if they become aware of any fraudulent use of their name, User IDs or other personal information.
  9. Users must not create more than one (1) account using the User’s own name and address.
  10. Confirmation and activation of the User’s account will be sent to the registered email address.
  11. The email confirmation will provide the client with User ID and password.
  12. The User agrees to provide proof of identification if required by Pearl Group Holdings. Such information will not be sought by Pearl Group Holdings unless it is reasonably required in the course of investigating any breach or otherwise of the T&Cs.

Operating an Account

  1. The User ID, nickname and password are personal. The User will maintain confidentiality of the Account details and is solely responsible for all activities conducted via their Account.
  2. Users shall not disclose their password information to any third party.
  3. Users warrant they have full authority and legal capacity to engage Pearl Group Holdings, operate an Account, and make a purchase.
  4. Users must observe all statutory and regulatory obligations, including:
    1. not engaging in conduct that is misleading or deceptive or likely to mislead or deceive;
    2. pay all amounts due and owing immediately;
    3. not using the Products or Services for any illegal, unlawful or unauthorised purpose;
    4. not violating any local, state or federal laws, regulations or ordinances in the course of the use of the Product or Services;
    5. not committing any cybercrimes or unlawful acts, including uploading or transmitting viruses or malicious code, or spam, or phish for information;
    6. not infringing on any civil rights;
    7. not engage in harassing, abusive, insulting, harmful, defamatory, slanderous, disparaging, intimidating, or discriminating conduct;
    8. not infringing on any intellectual rights;
    9. not providing false or deliberately misleading information;
    10. not using the Products or Services for any obscene or immoral purpose;
    11. not disrupt or interfere with Pearl Group Holdings’ Website or Services, or other websites;
    12. not disrupt, interfere or circumvent any security features of the Service.
  5. The User agrees that any breach of these T&Cs or non-acceptance of these T&Cs will entitle Pearl Group Holdings to decline access to its Website and Products and Services.
  6. Pearl Group Holdings reserves the right to discontinue any Products or Services on offer at any time, and its right to refuse to provide its Products and Services for any reason at any time.
PRODUCT AVAILABILITY

Pearl Group Holdings endeavours to make its Products available as advertised and in those advertised quantities. However, Products may be in limited quantities. Pearl Group Holdings will use its reasonable endeavours to notify users on the Website when Product availability is limited. Products may, at Pearl Group Holding’s sole discretion, be discontinued at any time and without notice. Product descriptions may change without notice and at Pearl Group Holding’s sole discretion. Although Pearl Group Holdings endeavours to display and describe all Products and Services as accurately as possible, Pearl Group Holdings makes no warranties as to the Product’s similarity to that displayed or described, in particular as to the Product’s colour or packaging, its completeness, reliability, currency or accuracy. Pearl Group Holdings reserves the right to limit the sale of Products and Services to certain persons, geographic regions or jurisdictions. Pearl Group Holdings reserves the right to limit or cancel at its sole discretion quantities of ordered Products, including for reasons of Product availability, and may notify the User by electronic mail, billing address or telephone provided at the time the order was received by Pearl Group Holdings.

Promotions

All promotions are subject to availability, while stocks last and for the duration of the promotion.

TERMS OF PRODUCT USE

Users should return any Product to the supplier (Pearl Group Holdings) if the User is unsure of the concentration of hydrogen peroxide or carbamide peroxide, or if the concentration is higher than 6% and 18% respectively. Pearl Group Holdings recommend that Users check the ingredients and concentration of those ingredients and do not use Products that contain more than 6% hydrogen peroxide or 18% carbamide peroxide.

User Agreement

The User agrees that:

  1. by placing an order with Pearl Group Holdings that they accept all risks associated with the Product.
  2. Pearl Group Holdings, its employees, directors, officers, providers, licensors, suppliers, contractors and agents are not liable for any unexpected results or complications arising from the use of the Product.
  3. it is the User’s responsibility to check the ingredients of any Products prior to use to ensure the User is not allergic to any of the listed ingredients;
  4. as results will vary from user to user, depending on period of use, periods of non-use, an individual’s reaction, and whether the User follows the provided instructions, Pearl Group Holdings makes no warranties or guarantees as to the Product’s effectiveness or continued effectiveness.
Medical Notice

The Website and these T&Cs are not meant to substitute professional medical and health care advice regarding the Product and its use. USERS SHOULD CONTACT EMERGENCY SERVICES AND SEEK IMMEDIATE MEDICAL ATTENTION IN THE EVENT OF ADVERSE REACTION TO THE PRODUCT. Pearl Group Holdings recommends that all Users consult with their medical and health care practitioners prior to use of the Product, especially for Users who are:

  • under 18 years old, or
  • pregnant, or
  • suffering from gum disease, or
  • have decayed teeth or teeth in poor condition, or
  • have dental works such as crowns, veneers, cavities, bridges etc, or
  • have braces, or;
  • have sensitive teeth; or
  • have had recent oral or dental surgery; or
  • have exposed teeth roots; or
  • suffer from colitis; or
  • suffer from jaw problems; or
  • are otherwise in poor health.

THE PRODUCT IS NOT RECOMMENDED FOR USE BY USERS WHO ARE, OR SUFFERING FROM ANY OF THE ABOVE CONDITONS. Pearl Group Holdings advises that whilst rare, the potential side effects from use of the Products may include, but are not limited to:

  • nerve damage;
  • mouth and oral infections;
  • stomach pains;
  • toothache;
  • tooth sensitivity;
  • receding gums;
  • enamel damage; and
  • discolouration of teeth and gums.

USERS WHO EXPERIENCE ANY OF THE ABOVE SIDE EFFECTS SHOULD CONSULT WITH THEIR MEDICAL AND HEALTHCARE PRACTITIONER AND DISCONTINUE USE OF THE PRODUCT. The User acknowledges that:

  • the Product is an oral beauty product;
  • the Product is solely for cosmetic use;
  • Pearl Group Holdings is not the manufacturer of the Product;
  • the User has consulted with appropriate medical and healthcare practitioners regarding the appropriate use of the Product(s) for the User; and
  • Pearl Group Holdings has not provided any medical advice or recommendations of a medical nature.
PAYMENT

Payment information will be transmitted over networks by encryption. Prices All prices listed or disclosed by Pearl Group Holdings are subject to change without notice at Pearl Group Holdings’ sole discretion, and effective immediately upon posting to the Website. All prices listed are exclusive of shipping and handling fees, which fees are also subject to change without notice at Pearl Group Holdings’ sole discretion, and effective immediately upon posting to the Website. Pearl Group Holdings reserves the right to cancel or refuse an order where there has been an error or omission on the Website, technical or otherwise, and/or the incorrect price has been displayed. Pearl Group Holdings is not liable for any modification, price change, suspension or discontinuance of any Products or Services.

Taxes and Duties

All prices stated by Pearl Group Holdings for its Products are inclusive of GST unless otherwise stated. The User is responsible for all taxes applied by customs of their country in addition to the price of the Product and Pearl Holding Groups’ shipping and handling fees. Pearl Group Holdings recommends that the User clarifies what charges, if any, are applicable on their order by contacting their local customs department.

SHIPPING AND HANDLING POLICY

Pearl Group Holdings will ship domestically within Australia and internationally to those selected countries as specified on the Website.
Pearl Group Holdings endeavours to ship the Product within 2 – 4 business days of receipt of the User’s order.
Users should allow the following number of days for delivery of Product once the Product is shipped:

Shipping within Australia:
  • within 6 – 10 business days using registered post.

The User should allow 14 days for delivery of Product from the date the order is received by Pearl Group Holdings.

International Shipping:
  • within 10 – 14 business days using registered international.

The User should allow 18 days for delivery of Product from the date the order is received by Pearl Group Holdings

User Acknowledgment:

The User acknowledges and agrees that:

  • some delays are beyond the control and responsibility of Pearl Group Holdings;
  • Pearl Group Holdings takes no responsibility for any untracked parcels which go missing. Use of untracked shipping is at the User’s sole risk;
  • the User is responsible for contacting the shipping service provider for follow up on delivery;
  • Pearl Group Holdings takes no responsibility for any unreasonable or unforeseeable damage incurred during the shipping process;
  • Pearl Group Holdings takes no responsibility for any delivery to an incorrect or invalid address through the error of the User when placing the order or by the shipping service provider;
  • the User is required to contact Pearl Group Holdings to arrange re-delivery of any returned parcels and is responsibility for shipping and handling fees for that re-delivery; and
  • Pearl Group Holdings reserves the right to update, amend, alter, modify, remove, add, replace and otherwise change all or any part of the Shipping and Handling Policy at any time and without notice to the User, and effective immediately upon posting to the Website.
RETURNS, REFUND AND EXCHANGE POLICY

The User acknowledges that results will vary from user to user, depending on period of use, individual’s reactions and whether the User follows the provided instructions. For health and safety concerns, Pearl Group Holdings will only offer a refund in the following circumstances:

  • where the product is faulty or defective;
  • where it is, in Pearl Group Holdings’ sole discretion, appropriate to do so; and
  • as otherwise permitted by law.

Pearl Group Holdings will not offer a refund for a change of mind.

Faulty or Defective Product:

A Product is faulty or defective if, upon delivery, does not meet the guarantees pursuant to Volume 3 Schedule 2 Chapter 3 Part 3-2 Division 1 Subdivision A Sections 54, 55, 56 of the Competition and Consumer Act 2010 Cth. A determination of fault or defectiveness is at Pearl Group Holdings’ sole discretion upon inspection of the returned Product.

Returns Process for Faulty or Defective Product:

A faulty or defective Product must be returned within 14 days of the date of delivery if the User desires a refund or exchange. Pearl Group Holdings will, within 14 days of receipt of a faulty or defective Product, offer the User a refund of the purchase price (including shipping and handling fees) if the Product is returned in its original state and packaging with all accessories and documentation, or an exchange for a similar Product, subject to that Product’s availability. The User acknowledges and agrees that the User is responsible for the shipping and handling costs of returning the Product for refund or exchange. Pearl Group Holdings will be responsible for the shipping and handling costs of posting the exchanged Product to the User, or the administration costs of refunding the purchase price to the User, excluding any bank or credit union fees payable by the User. Pearl Group Holdings reserves the right to update, amend, alter, modify, remove, add, replace and otherwise change all or any part of the Returns, Refund and Exchange Policy at any time and without notice to the User, and effective immediately upon posting to the Website. Faulty or defective Products should be returned to: Pearl Group Holdings Pty Ltd PO BOX 7216, Bondi Beach NSW 2026

PRIVACY POLICY
Purpose of collection:

To enable Pearl Group Holdings to supply the User with its Products and Services and conduct our business, personal information is required from the

User, which includes but is not limited to:

  • billing for Products and Services;
  • maintaining customer databases;
  • establishing and maintaining our relationship with the User;
  • improving Products and Services;
  • complying with legal obligations or exercising legal rights.

Pearl Group Holdings may also use the User’s personal information for directing marketing purposes, to operate and improve the functionality of Pearl Group Holdings’ Website and Services, or for any other reasonably expected purposes.

Definition of Personal Information:

“Personal information” is any information which identifies the client or individual, or can reasonably be expected to identify the client or individual. This includes, but is not limited to:

  • names;
  • addresses;
  • email addresses
  • dates of birth;
  • telephone numbers;
  • bank account details;
  • gender;
  • occupation;
  • geo-location, device and internet connection details, etc;
  • details of the Products and Services Pearl Group Holdings has provide to the User including those the User has enquired about;
  • the User’s use of Pearl Group Holdings’ website;
  • credit card and banking information.

Pearl Group Holdings will not collect sensitive information such as race, religion, sexual orientation, political orientation, health status and biometrics, marital status, criminal records, or government identifiers such as tax file or Medicare numbers etc.

Collection of Personal Information:

The User’s consent to collection of personal information is obtained in writing and may be obtained verbally or be implied.

Collection may be:

  • through Pearl Group Holdings’ Website, including uses of cookies;
  • directly through completion of Pearl Group Holdings’ forms, provision during the User’s conversations and correspondence to Pearl Group Holdings, interactions with Pearl Group Holdings and advertising, and instructions from the User;
  • from a third party;
  • through business referrers;
  • from publicly available sources.

If personal information has not been collected directly from the User, or the User is aware that the information has been disclosed to Pearl Group Holdings’ Website, including uses of cookies, Pearl Group Holdings may notify the User of the disclosure, if reasonable and practicable to do so.

Any other unsolicited personal information not encompassed above will be destroyed or de-identified.

Use of Personal Information:

Pearl Group Holdings may use personal information and materials to promote products and services directly to the User, via telephone, SMS, mail, email or online advertising from time to time.

The User may opt out of receiving direct marketing, or any other marketing information, at any time by sending a written request to Pearl Group Holdings.

Disclosure of Personal Information:

Pearl Group Holdings may disclose personal information to:

  • related parties;
  • advisors;
  • business partners;
  • any other party in connection with Pearl Group Holdings usual business operation;
  • potential purchasers/assignees of the Pearl Group Holdings entity and/or business;
  • authorised parties such as the User’s representatives;
  • entities such as Courts, local, state and federal authorities, and financial institutions as required by law.
  • Security of Information:
    Pearl Group Holdings will undertake reasonable precautions to safeguard the information collected from the User against loss, modification, misuse, unauthorised access, or inadvertent disclosure.

    These precautions may include:
  • credit card information will be encrypted using secure socket layer technology (SSL);
  • credit card information will be stored with an AES 256 encryption;
  • utilising firewalls;
  • utilising virus protection software applications;
  • update security measures when and if applicable;
  • storage of information in both external and internal secured premises;
  • restrict access to personal information;
  • implement and require confidentiality agreements with contractors and third party organisations;
  • de-identifying and destroying personal information when appropriate;
  • follow all PCI-DSS requirements; and
  • implement any additional generally accepted industry standards.
User Agreement:

The User agrees that:

    1. they have read Pearl Group Holdings’ Privacy Policy;
    2. by using the Website, engaging in Services, purchasing a Product, or agreeing to our T&Cs, the User consents and agree to the collection of personal information and use and disclosure of it pursuant to this Privacy Policy;
    3. continued use of the Website and continued engagement with Pearl Group Holdings will be deemed to be an acceptance of the Privacy Policy;
    4. the User will ensure that the information provided is accurate and up-to-date;
    5. Pearl Group Holdings may request the User advise of any changes to their personal information;
    6. .in certain circumstances, the User is permitted to use a pseudonym or withhold identification;
    7. should the User become aware that the personal information is incorrect or inaccurate, the User may request Pearl Group Holdings to correct that information. Pearl Group Holdings will reasonably endeavour to correct any such information as soon as practicable;
    8. the User may request access to their personal information held by Pearl Group Holdings which relates to the User at any time by sending a written request. Pearl Group Holdings will endeavour to act within 30 days of the request or as soon as practicable;
    9. Pearl Group Holdings may decline to release such information in circumstances where Pearl Group Holdings is prevented from releasing information due to law or legal proceedings, or in circumstances where it is not possible or impracticable, and will provide the User with its reasons for the declinature;
    10. if access is required to information held in archives, Pearl Group Holdings may charge the User a reasonable fee to cover such costs or likely expense of providing the requested information;
    11. Pearl Group Holdings may be required to retain the User’s information for a period of time, even after termination of the relationship between the User and Pearl Group Holdings.
    12. Pearl Group Holdings may update, amend, alter, modify, remove, add, replace and otherwise change all or any part of the terms of the Privacy Policy at any time at its discretion and without notice to the User, effective immediately upon uploading to the Website within these T&Cs. The User should check the Privacy Policy as disclosed in these T&Cs from time to time to ensure the User is up-to-date with the current Privacy Policy.
    13. The User acknowledges that the Privacy Policy as amended from time to time govern the use of the Users’ personal information and use of Pearl Group Holdings’ Website, Services and Products will constitute User acceptance of the Privacy Policy as amended from time to time.
DISCLAIMER & LIMITATION OF LIABILITY

The User agrees that Pearl Group Holdings makes no warranties that use of Pearl Group Holdings’ Website or Services will be uninterrupted, continuous or timely.

The User acknowledges that the Products and Services provided by Pearl Group Holdings are provided “as is” and “as available”

The User agrees that aside from those offered and protected by applicable laws and regulations, Pearl Group Holdings makes no representations or warranties, express or implied, as to merchantability, merchantable quality, fitness for a particular purpose, durability, title, or non-infringement.

Errors, Inaccuracies, and Omissions:

The User agrees that Pearl Group Holdings makes no representation as to the validity, accuracy, verity or reliability of the content of the Website as the material on the Website is provided for general information only.

The User agrees that any reliance on the information on the Website is at their own risk.

Corrections and Changes:

The User agrees that Pearl Group Holdings has no obligations to update any information on the Website, except as required by law, and that the information on the Website may be modified at any time by Pearl Group Holdings without notice to the User.

The User agrees that Pearl Group Holdings may update, amend, alter, modify, remove, add, replace and otherwise change all or any part of the T&Cs at any time and without notice to the User, and effective immediately upon posting to the Website.

Pearl Group Holdings encourages Users to periodically check the Website for any amendments.

The User acknowledges that the Website and T&Cs as amended from time to time govern the use of the Website or Pearl Group Holdings Products and Services and such use will constitute User acceptance of the Website and T&Cs as amended from time to time.

Third party links and tools:

Users may have access to third party links and tools during the use of Pearl Group Holdings’ Products and Services and acknowledge and agree that Pearl Group Holdings does not monitor nor has any control over such links and tools. The User acknowledges that they use such links and tools at their own risk.

Pearl Group Holdings makes no warranties, representations or endorsements of any such links and tools.

Pearl Group Holdings is not liable for the conduct of those third party website operators.

Pearl Group Holdings encourages Users to review such third party’s terms, conditions and policies prior to engaging in any transaction with the third party links and tools.

User complaints involving third party links or tools should be directed to the third party directly.

Limitation of Liability:

The User agrees that Pearl Group Holdings and its employees, directors, officers, providers, licensors, suppliers, contractors and agents are not liable for any injury, loss, claim, direct or indirect, incidental, punitive, special or consequential damages of any kind, including lost profits, revenue, income, savings, data, replacement costs, or any other similar damages, whether in contract or tort, strict or otherwise, arising from the User’s use of Pearl Group Holding’s Products and Services, to the extent permitted by law.

INDEMNITY

The User agrees that Pearl Group Holdings and its employees, directors, officers, providers, suppliers, licensors, contractors and agents are released and indemnified against all claims, actions, proceedings, judgements, damages, interest, costs, expenses, compensation or losses by the User or a third party as a result of reliance on the information obtained from the contents of the Website, or as a result of reliance on the information obtained from third party links and tools, or arising out of the User’s breach of these T&Cs and Policies.

No waiving of rights:

Failure by Pearl Group Holdings to exercise or enforce any rights or provisions in the T&Cs does not constitute a waiver of that right or provision.

ENTIRE AGREEMENT

The User agrees that these T&Cs, and any other Policies referred to herein constitutes the entire agreement between Pearl Group Holdings and the User as to the use of Pearl Group Holdings’ Products and Services and the terms of engagement of the parties.

Any agreement, understanding or arrangement outside of these T&Cs and Policies referred to herein, are unenforceable.

The User agrees that these T&Cs and any other Policies referred to herein supersedes any prior agreement, understanding or arrangement whether written, oral, express or implied.

Any ambiguity in the interpretation of the T&Cs is not to be construed against Pearl Group Holdings.

SEVERABILITY

In the event that any provision in the T&Cs herein is determined to be unlawful, void, unenforceable, that provision is deemed to be severed from the T&Cs, and will not affect the enforceability of any other remaining provisions.

TERMINATION

Pearl Group Holdings may immediately, and without notice, terminate the agreement to the T&Cs upon any of the following:

        1. any breaches and violations of, or non-compliance with, the T&Cs; and
        2. non-acceptance of the T&Cs.

The User may terminate their agreement to the T&Cs by providing notice in writing to Pearl Group Holdings.
Any benefits, rights, obligations, and liabilities incurred by the parties prior to the termination will survive the termination.

JURISDICTION

These T&Cs are governed by the laws and regulations of New South Wales. In relation to it and related non contractual matters each party irrevocably submits to the non exclusive jurisdiction of courts with jurisdiction there, and waives any right to object to the venue on any ground.

COMPLAINTS & DISPUTE PROCEDURE

The User agrees that in the event of a complaint, dispute or claim against Pearl Group Holdings in relation to these T&Cs or Policies, the User must firstly notify Pearl Group Holdings of the complaint, dispute, or claim in writing. Pearl Group Holdings will provide a written response within 28 days of receipt of the written complaint, dispute or claim. In relation to complaints regarding the Privacy Policy, should the complaint not be satisfactorily addressed, the User may also make a complaint in writing to Office of Australian Information Commissioner GPO Box 5218 SYDNEY NSW 2001 or GPO Box 2999 CANBERRA ACT 2601 www.oaic.gov.au For all other complaints, disputes or claims not satisfactorily addressed, the User and Pearl Group Holdings agree to firstly engage in a mediation or other such alternate dispute resolution process through the Australian Disputes Centre, and the costs of such alternate dispute resolution to be borne equally by the parties. The User agrees to fully participate in the process of alternate dispute resolution. The User agrees that in the event that they do not firstly participate in the alternate dispute resolution process outlined above, to indemnify Pearl Group Holdings against any costs incurred by it to proceed to have the litigation set aside or adjourned to enable the parties to undergo alternate dispute resolution processes outlined above

CONTACT INFORMATION

Pearl Group Holdings Pty Ltd ACN 36 617 855 437 trading as Bondi Pearl Whites:
Pearl Group Holdings Pty Ltd
PO BOX 7216,
Bondi Beach NSW 2026

W: www.bondipearlywhites.com E: admin@bondipearlywhites.com

COPYRIGHT

The Website design, text, graphics, logo, button icons, images, videos, audio, selection and arrangement thereof, software, and Product is protected by copyright. Apart from any use permitted under the Copyright Act 1968, no part may be reproduced by any process, nor may any other exclusive right be exercised, without the permission of Pearl Group Holdings Pty Ltd ACN 36 617 855 437 of PO BOX 7216, Bondi Beach NSW 2026

User Comments/Submissions:

The User agrees that any submissions made voluntarily to or at the request of Pearl Group Holdings, including contest entries, ideas, suggestions, proposals, plans, writings, drawings, or other materials, through whichever medium, may be used without restriction by Pearl Group Holdings to edit, copy, publish, distribute, translate, and other such use at its sole discretion. The User agrees that if their submission is used by Pearl Group Holdings, the User is not entitled to confidentiality, compensation, or response from Pearl Group Holdings. The User warrants that their submissions are their own, and do not violate any laws, regulations, or policies. The User acknowledges that Pearl Group Holdings may, but has no obligation to, monitor, edit or remove content on the Website. This work is copyright. Apart from any use permitted under the Copyright Act 1968, no part may be reproduced by any process, nor may any other exclusive right be exercised, without the permission of Pearl Group Holdings Pty Ltd ACN 36 617 855 437 of PO BOX 7216, Bondi Beach NSW 2026