SHIPPING AND HANDLING POLICY

Pearl Group Holdings will ship domestically within Australia and internationally to those selected countries as specified on the Website.

All shipping times exclude clearance/customs delays. Price may not include local taxes incurred.

Pearl Group Holdings endeavours to ship the Product within 2 –  4 business days of receipt of the User’s order.

Users should allow the following number of days for delivery of Product once the Product is shipped:

Shipping within Australia
  • within 5 – 8 business days using registered post.

The User should allow 14 days for delivery of Product from the date the order is received by Pearl Group Holdings.

International Shipping:
  • within 10 – 12 business days using registered international.

The User should allow 18 days for delivery of Product from the date the order is received by Pearl Group Holdings

User Acknowledgment

The User acknowledges and agrees that:

  • some delays are beyond the control and responsibility of Pearl Group Holdings;
  • Pearl Group Holdings takes no responsibility for any untracked parcels which go missing.  Use of untracked shipping is at the User’s sole risk;
  • the User is responsible for contacting the shipping service provider for follow up on delivery;
  • Pearl Group Holdings takes no responsibility for any unreasonable or unforeseeable damage incurred during the shipping process;
  • Pearl Group Holdings takes no responsibility for any delivery to an incorrect or invalid address through the error of the User when placing the order or by the shipping service provider;
  • the User is required to contact Pearl Group Holdings to arrange re-delivery of any returned parcels and is responsibility for shipping and handling fees for that re-delivery; and
  • Pearl Group Holdings reserves the right to update, amend, alter, modify, remove, add, replace and otherwise change all or any part of the Shipping and Handling Policy at any time and without notice to the User, and effective immediately upon posting to the Website.